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Terms of Service

Terms of service

1- Parties

This agreement is between Cloudtrain Solutions (PROVIDER) and the party as specified in the Hosting subscription (CLIENT).

2- Usage policy

We reserve the right to suspend or cancel a customer's access to any or all services we provided when we decide that the account has been inappropriately used. In short we do not allow certain activities hosted on our servers:

  • No adult content (No Pornography)
  • No online gambling
  • No Spam, No unsolicited e-mailing
  • No Warez, cracks, copyright infringement

3-Server abuse

Any attempt to undermine or cause harm to a server, or customer, of ours is strictly prohibited.

4- Unauthorized use of other people's accounts or computers

We will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include "internet scamming" (tricking other people into releasing their passwords), password robbery, security hole scanning etc.

Any unauthorized use of accounts or computers by a customer, whether or not the attacked account or computer belongs to us, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, depending on the seriousness of the attack.

5- Abuse of Unlimited Traffic and/or Unlimited Storage

All of our hosting plans offer unlimited traffic and/or unlimited storage for the client web sites, the intention is to provide a large space to serve web documents, not an offsite storage area for electronic files. All of your web pages (html) must be 'linked' with files (.GIF, .JPEG, etc.) stored on our server. Web sites that are found to contain either/or no html documents, a large number of unlinked files are subject to warning, suspension or cancellation at the discretion of our management. To maintain the integrity of our service, the following limitations apply to such hosting plans:

  • Sites with Banners, graphics or cgi scripts running from their domain used on other domain
  • Sites with picture galleries (This is any site where 50% of the files transferred is graphics)
  • Sites offering download files or archives. (This is any site where more than 50% of the monthly traffic is from file downloads)

We will be the sole arbiter as to what constitutes a violation of this provision

6- Commercial advertisements with e-mail

Unsolicited commercial advertisements are not allowed in e-mail, and will likely result in account suspension or cancellation.

Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account suspension or cancellation. See the newsgroup or mailing list's charter for whether advertising is allowed or not. "Spamming," or sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such.

Sending a message, especially an advertisement, to more than five or six recipients, is by itself spamming unless the individuals have specifically requested to be added to a mailing list on that topic.E-mail is a person-to-person medium, not a broadcast medium.

7- Background Running Programs

In addition to these, CLIENT agrees not to run any kind of 'server applications'. Every program/script that opens a port on the shared hosting server is considered a 'server application'. These include but are not limited to IRC servers, IRC proxies, IRC bots. CLIENT understands that the services are subject to immediate termination without compensation for non-compliance with the policies. Further, CLIENT will be responsible for the full amount of any tangible and intangible damages this may cause. PROVIDER reserves the right to change the policies from time to time to reflect the dynamic nature of the Internet. Both policies are available on-line any time or as a hard copy by request only.

8- Payment Policies

All accounts are set up on a pre-pay basis. No setup fee is charged for all accounts. All pricing is guaranteed for the term of pre-payment. We reserve the right to change prices at any time. Any account not brought current within 30 days of e-mail notice or exceeding this time frame in any way is subject to suspension. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies us in writing for a request for termination of services. Credit card information is not stored on file and will not be auto-billed on the due date of the account. Email notification will be sent to you prior to your hosting renewal date to manually make payment online.

9- Cancellation

We reserve the right to cancel service at any time. All fees paid in advance of cancellation will be pro-rated and paid by us if we institute our right of cancellation. Any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space etc.)

All of our web hosting plans are backed by a 30 day money back guarantee. If you are not completely satisfied with our services or support within the first 30 days of your contract, you will be given a full refund of the contract amount but excluding overages. Domain Registration fees are not refundable at all. If the web hosting plan includes a free domain name registration, when cancelled an amount equal to the regular domain name registration fee will be charged. For web hosting contracts of 3 months or less, the full contract amount less any domain registration fees and overages will be refunded if we are notified within the first 30 days following activation. No refund is available after the 30th day. For web hosting contracts longer than three months, a refund equal to one half of the contract amount less any domain registration fees and overages will be given if we are notified prior to the first day of the second half of the contract term. For example, on a twelve month contract we must receive the notice of cancellation prior to the first day of the sixth month of the contract. No refunds will be given once the second half of the contract term has begun. This policy does not apply to any additional services such as overages, additional disk space, additional pop accounts, etc. Due to security concerns, all account cancellations must be done in writing via electronic mail with a valid signature of the primary contact of the account, account name, reason for cancellation. We also accept account cancellation submitted from the registered email address of the account holder. Phone requests will not constitute acceptance of any cancellation. If payment was made by check or bank transfer, payment will be made by company check within 15 days of receipt of cancellation.

10-Lawful Purpose

We reserve the right to refuse service to anyone. Customers may only use our servers for lawful purpose. Transmission of any material in violation of any Federal, state or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. We expressly forbid anyone from using servers for the propagation, distribution, housing, processing, storing, or otherwise handling in any way lewd, obscene, or pornographic material, or any other material which we deem to be objectionable, including, but not limited to, pornography, state secrets and any and all materials of an adult nature. The designation of any materials as such described above is left entirely to the discretion of our management.

11- Governing Law.

This Agreement will be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

 Cloudtrain Solutions

Plot 1251, Trade Moore Estate, Lugbe, Abuja. Nigeria.

  • Email: info@cloudtrainsolutions.net
  • Phone: +234 810 439 6811

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